Privacy Policy

SM Trading Pty Ltd (ACN 633 137 863) trading as Medsutures is an Australian private company.  We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.

We utilise SSL server encryption and a PCI compliant platform and gateway to ensure the highest level of online payment and information security.

Contacting Us

If you have concerns about your privacy while visiting our website please contact us by email [email protected].

About the information we collect

When you visit our website our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site.

If you use any of the services provided on our website, we may request you provide information about yourself including your name, addresses and details of how we can contact you. This information is generally required to enable us to fulfil the service you have requested effectively and to notify you of promotions and announcements if you have previously provided your permission.

No other personally identifiable information is collected from you without your knowledge. You may contact us at the address above to find out what information we have collected about you. Medsutures will not sell your personal information to third parties.

How we use the information collected

Personally identifiable information we collect from you is used to fulfil the service you have requested from us such as a purchase or an enquiry. If the information is to be used for any other purpose this use will be clearly stated at the time we collect the information. If the information provided is not necessary to fulfil the service, completion of the details will be optional.

Fulfilment of the service may require your personally identifiable information to be provided to a third party such as the provider of the service, supplier of a product (in the case of some medical items) or the freight forwarder in the case of a purchase dispatch.

All online credit card transactions are handled separately through an online merchant facility for increased security. Credit card details that are obtained over the phone for customers placing a phone order are shredded immediately after processing. Credit card payments are processed as efficiently as possible after the order has been placed and then shredded for optimal security.